Refund policy

30-Day Money-Back Guarantee. If you're not satisfied with your GrillDuty™ purchase for any reason, you have 30 days from the delivery date to request a refund.

How it works: Email support@grillduty.com with your order number and a brief note about the issue. For defective or non-working units, include a short photo or video — we'll refund or replace without requiring a return in most cases.

Returns: If a return is requested, items must be unused or in their original condition with all included accessories. Return shipping is the customer's responsibility unless the item arrived damaged or defective.

Damaged or defective items: If your brush arrives damaged or stops working within 30 days, contact us with photo/video proof and we'll send a free replacement or issue a full refund — your choice. No return shipping needed.

Refund timing: Approved refunds are issued to your original payment method within 5–10 business days.

Non-refundable: Orders returned without prior contact, or items damaged through misuse (e.g., submerging the motor unit in water), may not qualify for a full refund.