Frequently Asked Questions
Yes — gas, charcoal, electric, and pellet grills. The stainless steel head is built for steel and cast-iron grates. For porcelain-coated grates, use the included polishing head to protect the coating.
Orders are processed within 1–2 business days and arrive in 8–12 business days with full tracking. Shipping is free on all U.S. orders, and every order ships duty-paid — no surprise fees at your door.
You're covered by our 30-day money-back guarantee. Emailsupport@grillduty.comwith a quick photo or video and we'll send a free replacement or a full refund — your choice. In most cases you won't even need to ship anything back.
Press the button and glide. Three speed settings let you match the power to the mess — speed 1 for light residue, speed 3 for end-of-season buildup. The 180° pivoting head reaches between grates and into corners without any wrist gymnastics.
Warm works best — heat softens the grease, so a quick pass right after cooking (or after a 5-minute preheat) gives the fastest results. The included gloves keep your hands protected.
Both heads pop off and go straight in the dishwasher. The polishing head is wet-safe and can be used with water while cleaning. Just don't submerge the motor unit — wipe the handle down with a damp cloth.
A full charge handles multiple cleaning sessions. Charge it with the included USB cable — most users charge it once every few weeks.
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